Before booking please make sure that you are compliant with all current travel restrictions due to Covid-19. Non compliance will result in cancellation of your booking.
BOOKINGS AND PAYMENTS
Bookings require a non refundable deposit of 25% of the total amount of your holiday. The remaining balance will be due 60 days before your arrival date and once paid it is non-refundable. Failure to ensure that such payment reaches us by this date may result in the cancellation of the holiday.
If a booking is made less than 60 days before your arrival date the full amount will be due when booking your holiday.
Prices are inclusive of electricity, gas, water and the provision of bed linen and towels but do not include towels for use outside the gîte or around the pool. Please bring your own pool towels or we can provide pool towels for a small charge. In winter one basket of fire wood is included for the wood burner.
When you pay your deposit we will send you a receipt including the details of your holiday. Booking and payment is considered the establishment of a legal contract.
CANCELLATIONS AND REFUNDS
It is recommended that you take out insurance to protect the risk of cancellation from the time of booking and for medical, baggage cover etc. whilst abroad.
In the event you have to cancel once the full balance of your holiday has been paid we will make every effort to re-book the accommodation. If we are successful we will refund you the difference less the deposit.
We reserve the right to cancel any booking already made should the gîte facilities become unavailable due to unforeseen circumstances or for reasons beyond our control (storm damage for instance). A full refund of monies including deposit will be made to the holiday maker in these circumstances but we the owners are under no further liability.
ARRIVAL AND DEPARTURE
Your gîte will be available from 3.30 pm on your day of arrival and must be vacated by 10.00 am on your departure day in order to give enough time between clients to ensure that the property is ready .
Please contact us if you wish to arrive at an earlier time than 3.30 pm or later than 8 pm.
On arrival you will be asked for a 100.00 Euro damage deposit. Any damage or excess cleaning will be deducted from this. On departure, after we have inspected your accommodation and facilities your damage deposit will be returned to you.
Please let us know if anything gets broken, so we can replace it.
We accept a maximum of 2 dogs in the gîte strictly by prior agreement.
We do not accept Category 1 or 2 dogs, these include Staffordshire and American Staffordshire Terriers (pit bulls), Tosa Inu, Boerbull Mastiff, Rottweiler (NB Staffordshire Bull Terriers are exempt from the above list).
You must clear up after your dog(s).
Your gîte will be cleaned before your arrival. Please leave the gîte, the outside area and BBQ facilities clean at your departure.
If you require our cleaning services please inform us at the time of your booking or during your stay.
PERSONAL BELONGINGS / VALUABLES
We accept no liability for any personal belongings left inside or outside the gîte at any time. Please let us know if you would like to leave your valuable items in a secure place. We will store these for you at your own risk.
SWIMMING POOL OPEN JUNE – SEPTEMBER
Please ensure that you read the regulations displayed by the pool.
The pool is not life-guarded or supervised, therefore all children must be supervised by an adult at all times as the owners cannot be responsible for their safety.
No diving, no smoking, no glass (plastic only please), no dogs around the pool at any time.
Pool towels are not supplied – please bring your own towels or let us know at booking if you would like to hire these from us.
Bicycles are available for a small charge. Please bring your own bicycle helmet and other safety accessories.
No smoking inside the gîte or around the pool area.
Your guests are welcome at Gîtes La Forêt de Tessé, but must register on arrival. If they wish to use the leisure facilities there will be a small charge.
We are not liable for any temporary defect or stoppage in supply of public services, loss or damage or injury caused by adverse weather conditions.
Parking your vehicle is at your own risk.
We are not liable for refunds or expenses you incur in the event we are prevented from fulfilling your booking as a result of circumstances beyond our control. Such circumstances shall include (but will not be limited to) war, terrorism, serious crime, industrial action, flooding, natural disaster, epidemics or such similar events (“Force Majeure”). We recommend that you have adequate holiday insurance in place to cover this.
We will do everything to make sure that you have an enjoyable holiday. In the unfortunate event that a problem arises, please register the problem with us immediately. We will do all reasonable steps to resolve the problem. The owners retain the right to enter the property at any reasonable time to deal with any complaints and to carry out any repairs deemed necessary to the property or equipment. We regret that we will not be able to address any issues raised after your holiday has ended.