BOOKINGS AND PAYMENTS

Bookings require a non refundable deposit of 100,00 €. The remaining balance will be due 60 days before your arrival date and once paid it is non-refundable. Failure to ensure that such payment reaches us by this date may result in the cancellation of the holiday.

If a booking is made less than 60 days before your arrival date a full amount will be due when booking your holiday.

CONTRACT

When you pay your deposit we will send you a receipt including the details of your holiday. Booking and payment is considered the establishment of a legal contract.

The number of persons using the bell tent is not to exceed the maximum number stated on any booking form.

CANCELLATIONS AND REFUNDS

It is recommended that you take out insurance to protect the risk of cancellation from the time of booking and for medical, baggage cover etc. whilst abroad.

In the event you have to cancel once the full balance of your holiday has been paid we will make every effort to re-book the accommodation. If we are successful we will refund you the difference less the deposit.

We reserve the right to cancel any booking already made should the bell tent or campsite facilities become unavailable for reasons beyond our control (storm damage for instance).  A full refund of monies including deposit would be made to the holiday maker in these circumstances but we are under no further liability.

ARRIVAL AND DEPARTURE

Your tent will be available at 14.30 on your day of arrival and must be vacated by 11.00 on your departure day.  Please contact us if you wish to arrive at an earlier time or leave after 11.00.

Please leave the tent and kitchen and BBQ facilities clean.

DAMAGE DEPOSIT

On arrival you will be asked for a 100 Euro damage deposit. Any damage or excess cleaning will be deducted from this. On departure, after we have inspected your accommodation and facilities your deposit will be returned to you.

Please let us know if anything gets broken, so we can replace it.

PERSONAL BELONGINGS / VALUABLES

We accept no liability for any personal belongings left inside or outside the tent at any time. Please let us know if you would like to leave your valuable items in a secure place. We will store these for you at your own risk.

CLEANLINESS

Please do not wear outdoor footwear inside the tent.

VEHICLE MOVEMENT

Vehicles are parked by the tent. To retain the peacefulness of the campsite, vehicle movement is only allowed between 8.00 to 22.30 hours.  If you are arriving after these hours please contact us.  Vehicles must not move around the site outside these hours and noise must be kept to a minimum.

DOGS

Sorry no dogs allowed in the tent.

SWIMMING POOL

Please ensure that you read the regulations displayed by the pool. The pool is not life-guarded or supervised, therefore all children must be supervised by an adult at all times. No diving, no smoking, no glass (plastic only please), no dogs around the pool at any time.

SMOKING

No smoking inside the bell tent or around the pool area.

BICYCLES

Bicycles are available for a small charge.  Please bring your own bicycle helmet and other safety accessories.

CAMPFIRES

Sorry no campfires allowed.

LIABILITY

We are not liable for any temporary defect or stoppage in supply of public services, loss or damage or injury caused by adverse weather conditions.

PARKING

Parking your vehicle is at your own risk.

CUSTOMERS’ GUESTS

Your guests are welcome at Camping La Forêt de Tessé, but must register on arrival.  If they wish to use the leisure facilities there will be a small charge.

COMPLAINTS

We will do everything to make sure that you have an enjoyable holiday.  In the unfortunate event that a problem arises, please register the problem with us immediately. We will do all reasonable steps to resolve the problem. The owners retain the right to enter the property at any reasonable time to deal with any complaints and to carry out any repairs deemed necessary to the property or equipment. We regret that we will not be able to address any issues raised after your holiday has ended.